*IMPORTANT: Customer Service Notice 2014
5th Jan 2014
Customer Service 2014:
Dear Valued Customers,
**This is an important notice regarding our new Customer Service structure for 2014, PLEASE READ**:
In an effort to serve our customers better, we will be testing a new customer service platform for the 2014 year. As our world is progressively moving into the social media era providing new/exciting tools of communication, we have decided to discontinue our conventional telephone support for 2014. By utilizing these new ways to communicate we are confident our level of service can be raised by offering our valued customers faster and more efficient customer service.
Effective immediately, we can be reached through the following means:
FACEBOOK (Our preferred method of communication, 24/7/365):
https://www.facebook.com/pages/Sherwood-Automotive/248369786197
LIVE CHAT (Fast, Knowledgeable Support. 8am-4pm mountain USA time, M-F)
https://messenger.providesupport.com/messenger/sherwood_automotive.html
TEXT (General Customer Support via Text from your phone!
1-716-279-2093 (text only, standard text messaging rates apply)
E-MAIL (Prompt Replies within 6-24 hours, M-F)
AUTOGUIDE FORUM PM (Premium KDM Vendor)
http://www.autoguide.com/forums.html
MANAGER CONTACT
USA:
James@SherwoodAutomotive.com
KOREA:
Akim@SherwoodAutomotive.com
WHOLESALE:
Wholesale@SherwoodAutomotive.com
Thanks in advance for your understanding and cooperation. We look forward to providing the highest level of customer service within our ability.